Public User Services & Technology: a Primer for Librarians

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"Public User Services & Technology: a Primer for Librarians" explores public user services and technology, focusing on digital literacy, the digital divide, and user experience. It covers essential library technologies, web accessibility standards (WCAG), and effective online reference interviews. Part II delves into the digital divide's impact on various demographics, including age, disability, immigrants, Indigenous communities, race, rurality, and socioeconomic status. The book emphasizes libraries' crucial role in providing equitable access, digital skills training, and advocacy to bridge these gaps in an increasingly digital world.

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